joya's Privacy Policy — Your information is safe with us

1 Introduction and Scope

joya ("we", "our", or "platform") operates an online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how your personal information is collected, how it is used, with whom it is shared, and how it is kept secure.

This Policy applies to the website https://joya.cam and all of our related services. By registering on our platform or continuing to use the service, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our service.

joya respects the privacy of its users and commits to keeping your information secure using SSL encryption technology. This Policy has been drawn up in accordance with international data protection standards.

2 What Information We Collect

We collect various types of information in order to provide our services. The categories of information collected are set out in detail below:

2.1 Registration and Identity Information

When you create an account on joya, we collect the following information:

• Full name and date of birth
• Email address
• Residential address and nationality
• National ID card or passport number (for verification purposes)
• Username and password

2.2 Financial and Transaction Information

Information related to deposits, withdrawals, and bets, including:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history, amounts, and dates
• Wallet balance and bonus usage information

2.3 Usage and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Login time and location details
• Game play history and preferences
• Cookie and similar tracking technology data

2.4 Communication Information

When you contact our customer service team, details of live chat conversations and email exchanges may be stored, which helps us improve the quality of our service.

3 Purposes for Using Information

joya uses your information for the following lawful purposes:

3.1 Service Operations

• Creating and managing accounts
• Processing and verifying transactions
• Providing gaming services and betting features
• Activating bonuses and promotional offers
• Managing the VIP program

3.2 Security and Compliance

• Identity verification and age confirmation (minimum 21 years)
• Fraud prevention and account protection
• Prevention of money laundering and illegal activities
• Implementation of responsible gaming policy
• Meeting legal and regulatory obligations

3.3 Service Improvement and Personalisation

• Personalising the user experience
• Providing relevant promotions and offers
• Improving platform functionality
• Diagnosing and resolving technical issues

3.4 Communication

• Sending important account notifications
• Providing customer service support
• Informing users about changes to the service

4 Information Sharing and Third Parties

joya does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Information may be shared with trusted third-party service providers to carry out specific functions such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer service. All such providers are contractually bound to comply with our privacy standards.

4.2 Game Software Providers

Our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive limited information necessary for technical services. This is solely for the purpose of running the games properly.

4.3 Legal Obligations

If disclosure of information is required by law, court order, or a lawful request from a competent authority, we are obliged to do so in accordance with applicable law.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify users in advance to the extent possible.

5 Cookies and Tracking Technologies

joya uses cookies and similar technologies to improve the user experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. Without them, login, transactions, and security features will not work properly. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies remember your preferences and settings, such as language preference, game layout, and personalised experience. They make your next visit more convenient.

5.3 Analytics Cookies

We use analytics tools to analyse platform usage and improve the quality of the service. This information is generally processed in anonymous or aggregated form.

5.4 Cookie Controls

You can control or delete most cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

6 Data Security Measures

joya takes industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions, keeping information secure during transfer.
• Password Protection: Passwords are stored in an encrypted hash format — never in plain readable form.
• Access Controls: Only authorised staff have limited access to the information they need.
• Regular Audits: Our security measures are kept up to date through regular assessments and testing.
• Data Centre Security: Strict physical and digital security is maintained at server and data storage locations.
• Firewall and Intrusion Detection: Advanced firewall and real-time monitoring systems are in place to prevent unauthorised access to the system.

However, complete security on the internet can never be guaranteed. We provide the highest level of protection we reasonably can, but users also have a responsibility to keep their login details confidential.

7 Data Retention Period

joya retains your personal information only for as long as necessary. As a general rule:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a specified period (generally 5-7 years) to meet legal and regulatory obligations.
• Transaction records are retained for an extended period for financial audit purposes.
• Information related to fraud prevention may be retained for a longer period in the interest of security.

Once the defined retention period has ended, information is securely deleted or anonymised.

8 User Rights

You have the following rights in relation to your personal information:

8.1 Right of Access

You may request a copy of the information collected and stored about you from joya. This request can be made by email to [email protected].

8.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you can have it corrected by contacting our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or security reasons, it may not be possible to delete some information entirely.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the data.

8.5 Right to Object

You may object to the processing of your information for marketing communications or profiling purposes. We will endeavour to fulfil your request as quickly as possible.

To exercise any of the above rights, contact us at [email protected]. We generally respond within 30 business days.

9 Protection of Minors' Privacy

joya is an adults-only platform and is intended solely for those aged 21 or over. We do not knowingly collect information from persons under the age of 21.

Age verification is in place during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete the information collected.

If a parent or guardian suspects that their child is using our platform, please contact us at [email protected].

10 International Data Transfers

Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are conducted in accordance with international data protection standards and appropriate contractual safeguards.

Game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, or Ezugi may have servers in various countries. Our agreements with them include data protection provisions.

11 Policy Changes

joya may update this Privacy Policy from time to time. We will notify you via a notice on the platform before any changes take effect.

For significant changes, notification may also be sent by email. Continuing to use the platform after an updated policy has been published will be considered your consent to the revised policy.

We always note the date of the most recent update at the top of this page so you can easily see what has changed.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

We do not provide phone or WhatsApp support. Please send all privacy-related requests through live chat or email only.