21+ only · Safe platform

joya's commitment to responsible and safe gaming

Entertainment should never become a problem — joya keeps you safe through proper limit-setting, self-exclusion, and support.

What is responsible gambling?

Online betting and casino games are primarily a form of entertainment. joya always believes that gaming should remain enjoyable — it should never be a source of financial stress or mental anxiety. Responsible gaming means consciously controlling how much time and money you spend, and maintaining a healthy balance between entertainment and real life.

At joya, we care deeply about every player's wellbeing. Under our responsible gaming policy, you have access to deposit limits, time-out, self-exclusion, and direct support. Our 24/7 Bengali-language live chat support team is always ready to be there for you.

Remember, joya is for people aged 21 and above only. Opening an account for minors is strictly prohibited. If any minor around you attempts to access this platform, please let us know by contacting us.

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24/7 Live Chat
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Email Support
[email protected]

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Age Verification
Strict 21+ policy applies

Our safety tools

Set deposit limits

Set a limit on how much you can deposit each day, each week, or each month. Once set, the limit takes effect immediately, and a 24-hour wait applies to increase it.

Time-out break

If you want to take a break, you can temporarily suspend your account for 24 hours up to 30 days. During this time, logging in, placing bets, or making deposits will not be possible.

Self-exclusion

If you feel that gambling is affecting your life, you can activate a permanent self-exclusion lasting from 6 months up to 5 years. During this period, reactivating the account is not possible.

Betting history review

Visit your account at any time to review your betting history, deposits, and withdrawals. Staying aware of your own habits is the first step toward responsible gaming.

24/7 support centre

Our Bengali-speaking support team is active 24 hours a day. If you have any concerns or issues related to gaming, talk to us on live chat — we are always ready to help.

Minor protection

joya strictly follows a 21+ age policy. Age verification is mandatory when creating an account. Keep devices secure from minors in your household and always log out.

Warning signs of a gambling problem

If you or someone close to you shows the following signs, take a break and seek support right away.

You feel the urge to bet more to recover money you have lost.

You want to stop playing but cannot — you are losing control.

You are spending more time on betting at the expense of family, friends, or work.

You are hiding your betting activity from family or friends, or lying about it.

You are funding gambling by cutting essential household expenses or borrowing money.

You feel anxious, irritable, or restless when you cannot play.

Tips for healthy and enjoyable gaming

Set a budget before you play and never spend more than that amount.

Do not think of betting as a source of income — it is simply a form of entertainment.

Never place bets when you are tired, under stress, or under the influence of alcohol.

Take regular breaks — track your time and set a daily limit.

Do not try to bet more to recover money you have lost.

Spend time with family and friends — do not let betting harm your social life.

Never share your account password or details with anyone else.

When in doubt, take a break — seek support before the problem gets worse.

How to activate self-exclusion

Log in to your account

Go to the "Responsible Gaming" option

Look for the "Responsible Gaming" option within the settings.

Choose the exclusion duration

6 months, 1 year, 3 years, or 5 years — select the period that suits your needs.

Confirm

Verify your identity and confirm. The exclusion will take effect immediately and cannot be cancelled before the period ends.

After activating self-exclusion, let us know via live chat or email and we will help close the account quickly.

Deposit limits and time-out

Apart from self-exclusion, you can also easily use these tools:

Daily / weekly / monthly deposit limit
Daily / weekly bet limit
Time-out break from 1 to 30 days
Session time alerts

For 21+ only

joya complies with Bangladesh law and ethical standards, and strictly serves individuals aged 21 and above. Age verification is mandatory when opening an account. If you suspect that a minor you know is using this platform, please contact us.

Responsible Gaming FAQ

Yes, at joya you can set a daily, weekly, or monthly deposit limit. Lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period. Contact live chat for help with this.

Before self-exclusion is activated, you will have the opportunity to withdraw your balance. Once exclusion is active, your account will be fully suspended. You can claim your balance after the exclusion period ends. Contact [email protected] for more details.

Time-out is a short-term break — typically from 1 to 30 days. During this period the account is temporarily inactive and reactivates automatically when the period ends. Self-exclusion is long-term — a minimum of 6 months up to 5 years — and cannot be cancelled before the period ends. If gambling has become a serious problem, self-exclusion is the better choice.

No. joya is strictly for people aged 21 and above. Anyone aged 18 or 20 cannot open an account. If an age verification inconsistency is found, the account will be closed immediately and any deposited funds will be returned.

Start by speaking with them openly and patiently. If you feel professional support is needed, encourage them to see a mental health counsellor. If you can let us know about that person's joya account, we can help activate self-exclusion. Contact us via live chat or at [email protected].

Yes, completely free. Deposit limits, time-out, self-exclusion, and betting history review are all available at no cost to every registered member. No additional fees or charges apply to activate them.

Learn more and play safely

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